Customer Service

Pick-up option is available. Please choose that freight option on checkout.
One business day is needed between ordering and picking up.
(Pick-up orders will be retained for 6 months then disposed of.)

Go Native does not test on animals.


Please note: We are not licensed to sell food. Our products are for cosmetic use only.

All prices include GST.

Login: there is no need to login to make an order.

NZ Freight Costs

Methods of Payment

Returns and Refund Policy

Shipping within New Zealand

International Shipping: We ship to Australia only.

Privacy Policy

Website Security

Disclaimer


Please remember that although our website is accessible 24 hours a day, our office hours are 9 am to 5 pm Monday to Friday.
We are not a shop, so coming around to browse isn't an option. Sorry.
Pick-up orders are available one business day after ordering.
If you place an order outside our office hours, it will be dealt with the next working day.
All prices are in $NZ and include GST.
Providing excellent Customer Service is very important to us and we hope to make the experience of dealing with
Go Native New Zealand hassle free and pleasant.
 

NZ Freight Costs

Orders $125 and under: $8.50
Free freight for orders over $125.
Freight costs to outer islands and South Island PO Boxes: We may need to to charge more than $8.50 as freight to these places can be very expensive. Our policy is that Go Native pays what it would cost to send the same order to a South Island RD address and we charge you for the remainder.

All orders need to be signed for.
If you want your order left without a signature, or if you have special delivery instructions, please leave a message to this effect in the Message Box on the checkout form.

Rural delivery freight takes 2-3 days extra to be delivered and the RD contractors are not obligated to get a signature.

Go Native is NOT responsible for orders that are not signed for.

Pick-up option is available: Once your order is ready to pick up, we will email you the details.
We are in Devonport, Auckland.
Pick-up orders will be retained for 6 months and then disposed of.
 

Methods of Payment


Credit card: Visa & Mastercard only

Direct credit: Westpac 03 1514 0050122 001

These options are available at the checkout.
 

Returns and Refund Policy

Returns: Please phone and ask for our physical address to return the goods to.
DO NOT return the goods to our PO Box. We rarely go there.


We offer a 100% guarantee. If you are not happy with your product, send it back to us in original condition within 7 days of the date of delivery. No claims are acknowledged after this time.
All freight is at your expense unless the fault is ours. In that case we will refund shipping too.
If an item ordered arrives damaged, please make a claim by emailing us on info@gonative.co.nz within 48 hours of receiving your order.
If your order does not arrive within a few days of your receiving our notification of it having been shipped, please contact us so we can search for it.
We cannot be held responsible if we are not informed within 7 days as we have to be prompt in making a claim on our freight insurance.
A 20% restocking fee is imposed on any order that we have packed but is then cancelled.
If your order is not paid for within 7 days it will be deleted from the system unless we hear from you.
 

Shipping within New Zealand


How long will it take to receive my order from Go Native?
Your order will be dispatched within one business day of payment being received. Your order should take no more than two days to be couriered to you, depending on where you live.

What if my order from Go Native does not arrive?
We dispatch orders using reputable couriers with strict delivery policies and schedules. Unfortunately things do go missing with couriers. Should this happen with your order please send us an email with your order number and we will immediately investigate.
 

International Shipping

From 2017, we are trialling shipping to Australia.
The website is setup for NZ only, so you cannot delete the NZ on the address. We will.
NZ freight rates don't apply.
We will quote the freight price and will need your credit card details to charge your card.
We do not deduct the GST as compensation to us for the extra labour involved in sending outside NZ.
 


Privacy Policy


Go Native New Zealand is committed to protecting the privacy of our customers.
Personal information provided by you is used only for the purpose of fulfilling your orders and/or providing you with our product information. This information is sent to you via email directly into your inbox. You can of course opt out of such communication with us simply by clicking on unsubscribe.

We promise that your personal details will not be used for any other purpose.

Your credit card details are used solely for the purpose of fulfilling your orders. The system is such that no one at Go Native ever sees your entire credit card details.
 

Website Security


100% security online is paramount at us at Go Native and we understand just how important it is to you too. This is why we have made your security our primary concern.

All information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).

SSL is the system used by all legitimate shopping sites world wide.
It is almost impossible for an unauthorised party to seize the encrypted data. You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information. SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the internet.

The authenticity of this site has been established by www.zeald.com and you are welcome to view our certificate information by double clicking on the padlock or unbroken key that appears at the bottom of your browser when you are on the secure part of our site.

Information at Go Native is protected by firewall technology, and we have procedures in place to insure data integrity is maintained at all times.
www.gonative.co.nz
 

Disclaimer

The information provided on our website is for educational purposes only. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose or use.

As the ordinary or otherwise use(s) of products is outside the control of Go Native New Zealand, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Go Native New Zealand expressly disclaims responsibility as to the ordinary or otherwise use(s). The liability of Go Native New Zealand is limited to the value of the goods and does not include any consequential losses.

Go Native New Zealand shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Go Native New Zealand shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

 
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