PRIVACY POLICY

Go Native New Zealand are committed to protecting individual privacy and securing the personal information provided when you visit www.gonative.co.nz (the “Website”). In the following privacy policy, when you see “we”, “our”, or “us” this refers to Go Native New Zealand Limited, a New Zealand Registered Limited Company. This Privacy Policy describes our practices regarding information collection through the Website. We take the protection of your privacy and confidentiality very seriously. We understand that all website users are rightfully concerned about how their data is used and want assurance that it won’t be shared without intent or inadvertently disclosed to third parties. Our privacy policy is both clear and rigorous, fully complying with New Zealand law. Please review this policy before using the Website or providing any personal information. If you do not agree to these terms, please discontinue use of the Website. By using the Website and providing us with personal information, you accept that we may collect, use, and disclose your information, including personal information, as described in this Privacy Policy. These terms may change periodically, and it is your responsibility to review updates.

SECTION 1 - WHAT INFORMATION DO WE COLLECT?

Account Registration Data: This is the personal data provided when you register for an account with the Go Native New Zealand online store, including your email address, shipping and billing addresses, name, and phone number. This information is collected only if you choose to register for an account or make a purchase from our store.

Go Native New Zealand Product Purchases and Store Usage: This data includes information about the products you purchase from the Go Native New Zealand store. Technical data, such as device types, browser type, language, and cookies, is also collected to ensure our store meets your needs.

Payment Data: Personal data may be collected if you make a purchase through our store. This data varies depending on the payment method selected (Credit Card, Bank Transfer, Zip). Payment card information is not collected; instead, we use third-party services that tokenize any card IDs and personal information.

Contests, Communities, and Forums: This data is used to allow you to participate in promotions. The types of data collected vary by promotion and are by opt-in only.

Marketing Data: This data enables Go Native New Zealand to send marketing communications via email, third-party ad services, or mail.

SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from our store, we collect personal information you provide, such as your name, address, and email address. We also receive your IP address when you browse our store, which helps us understand your browser and operating system. By purchasing from our store, you agree that Go Native New Zealand may send emails about our store, new products, and other updates.

We use your data to provide, personalize, and improve your experience with Go Native New Zealand through customized content, recommendations, and advertising on or outside our website.

SECTION 3 - CONSENT

How do you get my consent? When you provide personal information to complete a transaction, verify your credit card, place an order, or return a purchase, we assume consent to collect and use it for that purpose.

You may also use the opt-out function in our marketing emails at any time.

SECTION 4 - DISCLOSURE

We may disclose personal information if required by law or if our Terms of Service are violated. If you connect your Go Native New Zealand account to third-party applications (e.g., PayPal, Layby, Zip, Facebook, Instagram), Go Native New Zealand may share your store usage data to enable these connections.

When registering for a Community Account, you will create a publicly visible username, displayed with any questions or comments you post. We may share your data if we sell or negotiate to sell our business. In this case, we will continue to ensure data confidentiality and provide notice before any transfer.

SECTION 5 - SHOPIFY

Our store is hosted on Shopify Inc., which provides our e-commerce platform. Data is stored through Shopify’s storage, databases, and application, are protected by a secure firewall.
Payment: For direct payment gateways, Shopify encrypts and stores your credit card data as per PCI-DSS standards

SECTION 6 - THIRD-PARTY SERVICES

Third-party providers collect, use, and disclose information only as necessary to provide services to us. However, providers, such as payment gateways, have their own privacy policies governing how they handle transaction-related information. Some providers may operate in other jurisdictions, potentially making your data subject to their local laws.

Once redirected from our site to a third-party application, this Privacy Policy and our Terms of Service no longer apply.

SECTION 7 - SECURITY

We follow industry best practices to safeguard your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. Information provided is encrypted using SSL and stored with AES-256 encryption. While no electronic storage method is 100% secure, we adhere to PCI-DSS standards and implement industry practices.

SECTION 8 - DATA RETENTION AND DELETION

We retain your personal data as long as necessary to provide Go Native New Zealand services and for legitimate business purposes (e.g., legal obligations, dispute resolution). At your request, we will delete or anonymize personal data unless retention is legally required.

SECTION 9 - COOKIES

Cookies we use include:

• _session_id, unique token, sessional, to store information about your session (e.g., referrer, landing page)
• _shopify_visit, no data held, persistent for 30 minutes from last visit, for internal stats
• cart, unique token, persistent for 2 weeks, to store cart contents

SECTION 10 - AGE OF CONSENT

By using this site, you represent that you are the age of majority in your jurisdiction or have consented for minors under your care to use the site.

SECTION 11 - KEEPING YOUR PERSONAL DATA SAFE

We employ technical and organizational measures to secure your personal data. To enhance security, we advise using a strong password and logging out after using the Go Native New Zealand service.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be modified at any time, effective immediately upon posting. If material changes are made, we will notify users of these updates. In case of acquisition or merger, data may transfer to new ownership to maintain product continuity.

QUESTIONS AND CONTACT INFORMATION

For access, correction, amendment, or deletion of your information, or to file a complaint, please contact us at info@gonative.co.nz

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at info@gonative.co.nz